Why are my student(s) not receiving emails from you?
In This Article
You may need to try more than one of these solutions to solve their problem.
Do you have the correct or current email address?
Next, log in to www.TheWiredWord.com and select Class List. Find the student who is reporting the issue and confirm the email address.
Does their email program block Spam?
Is The Wired Word™ in a Contacts, Allowed Senders or Safe Senders list?
Have they checked their "Other" / "Promotions" / "Updates" folders?
Some email programs are now implementing categories in which other messages will automatically sort into different mail folders.
Have your student search for "Lesson@TheWiredWord.com" and see if any email message comes up. If so, have them check their other mail folders to see where the email is auto sorting.
They can consult their email program to change these settings or set an email to directly go into their "Primary" or "Focused" inboxes, or turn this feature off completely.
None of that worked, now what?
If you have tried everything above and they are still not receiving emails, drop us a line and we can ensure the email is being sent. If it is, it may result in your student having to contact their email provider.
Have they opted out to not receive the weekly student lesson?
Your student may not receive your student lesson if they have opted out of the mailing list. You can learn more about that under the help doc Managing your Unsubscribed Students.