Why am I not receiving emails from you?

There are several things that may keep you from receiving The Wired Word. 
Below are some common problems that may be the cause, and the solutions for them. 

In This Article

Do we have your correct email address?

Does your email program block Spam?

Are we on your Safe Senders list?

Has your membership ended?

Have you opted out of receiving the weekly teacher email?

Did you forward the Teacher Lesson to anyone?

You may need to try more than one of these solutions to solve your problem.

Do we have your correct email address?

To verify that we have your correct email address:
• Visit www.TheWiredWord.com.
• Log into your account.
• Click the "My Account" link at the top of the page and under Membership & Billing click the "Change Email or Address" link. 

• If the address in the "Email Address" box is incorrect, please change it.

• Click the "Save" button.
The next email will go to the new address. You may update your email address yourself any time your email address changes. (You can also change any other information as needed.)

Does your email program block Spam?

Some email programs have Spam-blockers that block the delivery of emails from unknown senders. Your program may think that The Wired Word™ emails are Spam. Some blockers move these messages into a Spam, Junk, or Blocked Messages folder. Check to see if you have one or more of those folders, and then look for messages sent from The Wired Word™. Most programs allow you to move these messages into your Inbox or into another folder of your choice.
NOTE: If you find The Wired Word™ email in a Spam folder, please continue with the next step.

Is The Wired Word™ on your Allowed Senders or Safe Senders list?

Some email programs deliver messages only from approved senders. If you find The Wired Word™ email messages in a Spam, Junk, or Blocked Messages folder, it's probably on a Blocked Senders list. Please add The Wired Word™ email address [TheWiredWord@TheWiredWord.com] to your Allowed Senders, Safe Senders, or "Not Junk" list. You may also need to add the "thewiredword.com" domain to your Allowed Senders, Safe Senders, or "Not Junk" list. Adding a sender or domain to an Allowed list is done a little differently with each program. Please check your program's Help menu for specific instructions. Search for "Allowed Senders," "Safe Senders," "Safe List," "Blocked Senders" or something similar.

Has your membership expired?

Log in at www.TheWiredWord.com. If your subscription has expired, a message on the site will tell you. If your subscription has lapsed, you can renew it in the website’s “My Account” section.  

Have you opted out of receiving the weekly teacher email?

You can confirm that you are receiving the weekly teacher email by logging into your account.  Visit the MY ACCOUNT page, and under Plan Details, click on "Update Email Delivery".

Then, confirm your email delivery options are set to YES.

If they are marked "NO" click the "YES" button to opt IN to receiving the weekly teacher email.

Did you forward the Teacher Lesson to anyone? 

If you forwarded your teacher lesson email to others (like your students) and anyone you forwarded it to clicks the "unsubscribe" link at the bottom of the email - they will unsubscribe your email, not theirs. 

To resubscribe yourself, login to The Wired Word and go to My Account >> Update Email Delivery. If you are set to unsubscribe you can resubscribe by clicking Yes.

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